What if I don’t agree with some results?

If you don’t agree with some results that Sitebeam reports, there are a number of things you can do:

1. Check it’s not a common misunderstanding

You might want to check one of these support pages:

2. You can always remove results from your reports, websites or account

If it’s just one or two tests that you don’t agree with or that you feel aren’t relevant to the websites you’re checking, you might want to exclude it or set it as ‘information only’*.

How to exclude a test from an individual report:

  1. View the report you want to alter.
  2. Choose which test you want to exclude from the left hand menu.
  3. Click the down arrow next to the score and select Exclude this test.

How to change what Sitebeam tests for every time you run a report on a certain website:

  1. Click on the Websites tab in the main menu.
  2. Find the website you want to edit in the list and click on it. Then click the Site settings button top right.
  3. Click on Enabled tests.
  4. Using the checkboxes, untick any of the tests that you don’t want Sitebeam to run on that website.
  5. Click Save changes.

How to change what Sitebeam tests for across all of your websites:

  1. Click on the Account tab in the main menu.
  2. Click on Tests.
  3. Using the dropdown menus, choose whether you want each test to be Enabled, Disabled or Info only*.
  4. Click OK to save these changes. Next time you run a report it will only return results for those tests marked Enabled or Info only*.

The Info only option means that the results will still appear in the report, but a score won’t be awarded for this test, and therefore it can’t affect any of your summary scores or the overall score for your site.

Because of this, it’s only available for individual tests and only for those that award a score (so not for summary scores such as the Accessibility summary, or for tests that are already Info only, such as the Contact details test).

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