Report crashed

Under rare circumstances, a Sitebeam report can crash. We suggest you try the following steps one at a time, in this order:

Re-run the report

The most common cause for a crash will be we had to take the service down for essential maintenance, or due to exceptional load, causing existing reports to abort. Re-running the report after a short period will therefore fix most problems.

You can check our service status to see if there are any problems currently being reported.

Test fewer pages

If you tried to test say 10,000 pages, try reducing this to see if this fixes the problem. Some sites try to ‘lock out’ anyone or thing which tries to download their content in high volume for security reasons. Testing a smaller slice of the website can circumvent this problem and others.

If all else fails

Please contact us directly with your support inquiry. Be sure to specify what website you were testing that failed (the easiest way to do this is supply the web address you were testing).

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